How can our engineering team
assist you today?
From SPF/DKIM deliverability tuning and API integration to dedicated IP warming, our email engineers are ready to keep your email traffic flowing smoothly.
Instant WhatsApp Chat
Need rapid answers for urgent delivery or API debugging? Message our team directly.
Email Support Team
For detailed log analysis, security questions, or contractual custom billing inquiries.
Developer Wiki & Docs
Browse complete SDK guides, copy-paste curl snippets, webhook signatures, and DNS records.
Submit a Support Ticket
Fill out the details below and an on-call engineer will review your request.
Frequently Answered Questions
How long does DNS verification take?
Once you configure SPF, DKIM, and DMARC TXT records in your DNS provider (Cloudflare, AWS Route 53, GoDaddy), propagation usually completes within 5 to 30 minutes. You can test verification live from your dashboard.
How do I reach emergency on-call support?
If you are experiencing a blocking production outage, message our dedicated WhatsApp emergency line at +19863561218 with your account email and error log.
Can I request a custom sending quota?
Yes. If your business needs tens of millions of monthly sends, submit this support ticket under "Dedicated IP & High Volume" or contact sales for tailored pricing and dedicated routing pools.
Where are my API credentials managed?
Log into your account and navigate to Organization → API Keys. You can issue scoped tokens, rotate keys with zero downtime, and configure webhook signing secrets.